PrivacyPolicy

Last updated: November 19, 2024

1. Introduction

Welcome to Stagefy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate marketing platform.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Company information (company name, business address)
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Usage Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Performance metrics (error logs, loading times)
• Cookies and similar tracking technologies

2.3 Content Information

When you upload property images, descriptions, or other content to our platform, we process this information to provide our AI-powered services. This content is used solely for generating marketing materials and is not shared with third parties without your consent.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our AI-powered real estate marketing services
• Process payments and manage subscriptions
• Communicate with you about your account and our services
• Improve our platform through analytics and user feedback
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform (payment processors, cloud hosting, analytics)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data centers and cloud infrastructure
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of how we process your information

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though this may affect platform functionality.

9. Third-Party Services

Our platform integrates with third-party services for payment processing, analytics, and AI functionality. These services have their own privacy policies, and we encourage you to review them. We only share the minimum information necessary for these services to function.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

This privacy policy is governed by the laws of South Africa and is compliant with the Protection of Personal Information Act (POPIA).