SupportCenter
Get help with your Stagefy account and AI-powered real estate marketing tools.
How can we help you today?
Choose from our most common support topics or contact us directly for personalized assistance.
Account & Billing
Manage your subscription, update payment methods, and handle billing inquiries.
• Subscription management
• Payment issues
• Plan upgrades/downgrades
• Account settings
AI Tools & Features
Get help with our AI-powered property descriptions, photo editing, and video creation tools.
• Photo editing tools
• Property descriptions
• Video generation
• Template customization
Technical Support
Troubleshooting technical issues, platform performance, and integration problems.
• Login issues
• Platform errors
• File uploads
• Performance problems
Contact Our Support Team
Choose the best way to reach us. We're here to help!
Email Support
admin@stagefy.co.za
24-hour response guarantee
Phone Support
026 695 7151
Mon-Fri 9AM-6PM SAST
Office Location
Durban, South Africa
Serving real estate professionals nationwide
Support Hours
Emergency Support
For critical account or billing emergencies outside business hours, please email admin@stagefy.co.za with "URGENT" in the subject line.
Frequently Asked Questions
Quick answers to common questions about Stagefy.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan anytime from your account settings.
How do I cancel my subscription?
Go to your account settings and click "Cancel Subscription" in the billing section.
What file formats are supported?
We support JPG, PNG, and WebP images up to 10MB each for photo editing.
How long does AI processing take?
Most operations complete within 30-60 seconds, depending on complexity.
Do you offer refunds?
We offer refunds within 30 days of purchase for unused credits and services.